Shipping & Returns
Shipping
We ship Australia-wide. Orders are dispatched within 3 business days of your billing or purchase date.
- Standard delivery: 2–5 business days
- Free shipping on all active subscriptions
Once your order has shipped, you'll receive a tracking link via email so you can follow your box on its way to you.
Please ensure your delivery address is correct before placing your order. We're unable to redirect parcels once they've been dispatched.
Age verification
Well Pair'd contains alcoholic beverages. By law, we are required to verify that the recipient is aged 18 or over. Someone 18+ must be available to sign for the delivery. If no one is home, the carrier will leave a card with redelivery instructions.
Returns & refunds
Due to the perishable and consumable nature of our products, we're unable to accept returns on delivered boxes.
However, if your box arrives damaged, incomplete, or there's something wrong with your order, please contact us within 7 days of delivery at hello@wellpaird.com.au with a photo and your order number. We'll make it right.
Subscription cancellations
You can cancel your subscription at any time from your account. Cancellations made before your next billing date will take effect immediately. We do not offer refunds on boxes that have already been dispatched.
Buy or subscribe. It's completely up to you!
Subscribe and get a monthly box. Commitment issues? We get it. Try a one-off box instead.